The Administration Team is a non-operational but nevertheless vital part of the GWSR. It provides a single point of contact for anyone wanting to get in touch with the railway. A member of the team attends at the Toddington office and carries out general office duties there on most days of the week throughout the year whether or not the railway is operating. Office hours are 10.00 a.m. to 4.00 p.m. Mondays to Fridays and 9.00 a.m. to 1.00 p.m. Saturdays and Sundays. Tasks dealt with include answering phone calls and telephone messages, responding to emails, taking bookings, dealing with the post and assisting visitors to the office (whether members or non-members). Other team members attend the office as necessary to undertake specialist roles such as printing tickets for on-line bookings, issue of shares, distribution of shareholder information and special events leaflets, and other clerical and administration tasks.

Staffing is effected by a roster which is prepared approximately one month in advance, with Team members being asked to volunteer for shifts.   Once the roster is published, volunteers are expected to commit to the days they have agreed.

The Administration Team members are often the first contact that incoming callers have with the railway.  Callers will include members of the general public, people wishing to make donations or purchase shares, members, suppliers and contractors.   Maintaining a friendly and helpful manner and "making a good impression" are vital aspects of the job.

This role suits people with good communication skills, with a willingness to work alone.   A basic knowledge of computers and email systems are an advantage, although adequate training will be given to new recruits.   New team members are expected to gain an understanding of the railway's timetable, fares, on-line booking system and fundraising needs, and the broad operational and managerial responsibilities of other members of the railway.